1. GENERAL
1.1 These terms and conditions shall apply in connection, with purchase of goods, reservation, booking and performance of courses or other forms of training at Complete Vocal Institute (CVI), unless otherwise agreed in writing.
1.2 “Customer” refers to any singer, student, participant, Authorised CVT Teacher or other individual receiving services, attending courses, events, or activities provided by Complete Vocal Institute.
2. BOOKING AND AGREEMENT
2.1 A training agreement is considered as legally concluded agreement when a booking has been made and an invoice has been issued.
2.2 Payment of a “first payment” of 25% of the training fee shall be effected within 14 days after the training agreement is concluded (receiving the invoice). In the event, that payment of “first payment” is not effected, Complete Vocal Institute cannot guarantee the customer a place in the course in question and the agreement is thus regarded as cancelled. The customer shall, however, be requested to inform Complete Vocal Institute hereof.
3. RIGHT OF WITHDRAWAL
3.1 Pursuant to the Danish Consumer Agreement Act (Forbrugeraftaleloven), section 19, the customer shall have the right to withdraw from the agreement.
3.2 The period of withdrawal is 14 days;
- For customer attending any singing course, the withdrawal period is calculated from the date the customer confirms their enrolment in writing to the Institute.
- For customers buying goods the period runs from the day the consumer receives the goods in their physical possession.
3.3 In the event of withdrawal period (within the 14 days) the “first payment” and all other payments effected shall be reimbursed.
3.4 In the event of cancellation later than 14 days, stipulated in clause 3.2 above, payment of the full training fee shall be effected, unless the customer has a right of withdrawal as stipulated in clause 3 above. The payment obligation shall apply, irrespective of whether the customer completes and/or passes the course.
4. CLASSES AND TRAINING LEVELS
4.1 Complete Vocal Institute shall have the right to decide in which class and/or level the customer shall be registered and shall inform the customer hereof no later than 14 days prior to the start of the course.
4.2 Complete Vocal Institute shall have the right to decide that classes can be given in an online format if this is the only option should unexpected events occur that makes it impossible for CVI to conduct the course as planned.
4.3 Complete Vocal Institute shall have the right to decide that if a class is cancelled it can be replaced as an online teaching class as a temporarily solution if IRL (in real life) classes is not possible due to unexpected events that makes it impossible for CVI to conduct the course. Information of any such change of dates shall be provided to the customer in writing.
4.4 Complete Vocal Institute shall have the right to change the time and date if there are less participants enrolled in a team. The daily hours of teaching will be adjusted accordingly to the numbers of participants/singers attending the course. Information of any such change shall be provided to the customer in writing.
4.5 Complete Vocal Institute shall always have the right during the course to change and mix the group size depending on the number of participants attending. Should the number of participants in a group be reduced to a minimum of 10 singers, CVI shall have the right to transfer the singer to another group. Information of any such change shall be provided to the customer in writing.
4.6.1 Reauthorisation as an Authorised CVT Teacher
Your authorisation as an CVT Teacher lasts for 3 years where you hereafter will need to renew your authorisation by attending one update seminar of 3 days. Provided that you are currently holding a valid CVT Authorisation, you are automatically reauthorized for 3 years by attending one update seminar.
4.6.2 Pre-update for teachers holding an outdated authorisation
If your authorisation is outdated, you will benefit from having an extra half day (2-3 hours) besides the actual update course where you will be briefed by a CVI teacher. This is to make sure that you are updated enough to be able to follow the actual update. You will be charged an extra fee for this pre-update.
4.7 Graduation and Authorisation Requirements for 3 year students and Authorised CVT Teachers
4.7.1 Payment of course fees alone does not guarantee graduation or certification as an Authorised CVT Teacher. Complete Vocal Institute reserves the right to assess, determine and decide whether a 3 year student has achieved the required professional and educational level for graduation and authorisation.
4.7.2 Graduation and authorisation are based on an overall assessment of the 3 year student’s theoretical knowledge, auditory skills, practical vocal abilities, teaching competencies, professional conduct, and ability to apply Complete Vocal Technique (CVT) effectively in practice.
4.7.3 To qualify as an Authorised CVT Teacher, the 3 year student is expected to attend the course with a maximum of one absence out of eighteen seminars and successfully complete and pass all theoretical, auditive, and practical examinations.
4.7.4 The 3 year student must demonstrate a solid understanding of CVT theory and be competent in applying CVT pedagogy in teaching situations, This includes the ability to use relevant tools, adapt teaching to different 3 year student needs, and create an safe (technical healthy) effective, engaging, and inclusive learning environment.
4.7.5 In addition, the 3 year student must be able to clearly demonstrate and explain the vocal modes, sound colours, and vocal effects, including both correct and incorrect application of these, in both live and recorded contexts.
4.7.6 The 3 year student is also expected to analyse and solve singing-related problems quickly and accurately, differentiate between genre and vocal technique, and demonstrate openness and professionalism towards singers of all genres and levels.
4.7.7 Final approval for graduation and authorisation rests solely with the Complete Vocal Institute, based on whether the required level has been achieved.
4.7.8 Requirement to Maintain Updated Authorisation
Authorised CVT Teachers must maintain an updated authorisation status. If the authorisation is not renewed after the 3-year period, CVI may suspend or terminate their authorisation. This requirement ensures that teachers remain updated on the latest voice research and keep a professional standard.
4.7.9 Professional Conduct Requirements
Authorised CVT Teachers must comply with Complete Vocal Institute’s Code of Conduct and Practice and act in accordance with CVI’s professional and ethical standards (Being an CVT Teacher- Ethical Guidelines for Authorised CVT Teachers)
4.8 Leave or Break in the 3-Year Course (absence or interruption of any kind)
4.8.1 If a participant in the 3-Year Course takes a leave of absence or otherwise interrupts their studies and resumes the programme more than three (3) years after their initial enrolment, Complete Vocal Institute reserves the right to charge fees for any required seminars. Such seminars will be charged at the current price at the time the seminar is taken.
4.8.2 CVI also reserves the right to determine which, and how many seminars the participant must complete in order to meet current academic and professional standards. This assessment will take into account any developments in voice research and updates to the curriculum during the period of absence.
4.8.3 Participants acknowledge that taking a leave of absence is at their own risk. Any tuition fees already paid do not guarantee coverage of seminars or fees required upon return after the three-year period.
5. CHANGE OF DATES
5.1 Complete Vocal Institute shall, up to one month prior to the start of the course, be entitled to cancel or change the dates for the course. Information of any such change of dates shall be provided to the customer in writing.
5.2 Any change of dates shall be considered valid reason for cancellation of the course without loss of “first payment”.
5.3 In the event, that Complete Vocal Institute has received written notification of cancellation due to a change of dates no later than 14 days prior to the start of the course, the orderer shall be entitled to reimbursement of the “first payment”.
6. PARTICIPATION IN OTHER COURSES
In the event, that the customer is prevented from participating in one or more seminars of the course in question, the customer shall be entitled to sit in as a listener in other classes, provided that such an arrangement is possible taking into consideration the number of participants, the size of the premises etc. If the number of participants in such other class is 10 or less, the customer shall furthermore be entitled to actively participate in the training, provided that the customer has a sufficient level of competency (vocal) to make such participation possible.
7. CONCLUSION OF THE TRAINING
Any unattended or unfinished seminars of a course shall be completed no later than 12 months after the scheduled end of such course.
8. TERMINATION
The customer shall, after a period of 9 months from receipt of the invoice, cf. clause 2.1 above, be entitled to terminate the agreement giving 3 months’ notice to the end of a month. If the customer terminates the agreement the costumer shall pay the full tuition fee and the tuition fee is non-refundable.
9. TERMS OF PAYMENT
9.1 Payment of the training fee, “first payment” shall be effected no later than 14 days before the start of the course, unless otherwise stipulated by separate agreement.
9.2 Pursuant to the Danish Interests Act (Renteloven), section 5, Complete Vocal Institute shall be entitled to claim interest on any and all outstanding amounts until payment is effected.
9.3 Complete Vocal Institute shall be entitled to charge an administrative fee of DKK 275 for any customer-requested changes, arrangements, or other requests that result in additional administrative work.
9.4 Non- payment
Complete Vocal Institute will suspend the customer, as a result, of non-payment of fees and will result in the customer being unable to take part in teaching, learning and access to teaching material.
10. RIGHTS
All customers enrolled at Complete Vocal Institute courses accept that Complete Vocal Institute owns all intellectual property rights in the training material that is presented and used by Complete Vocal Institute during the training and education, including copyright in the content and composition of the courses. Complete Vocal Institute owns these rights exclusively in the whole World. The training material includes the Complete Vocal Institutes book, the app, the charts, all graphics, photos, logos, written handouts, text, the Complete Vocal Institutes manuals/manuscripts, all teaching and research material (scientific publications and research studies)
It is not permitted to use such training material in whole or in part in any way, without prior explicit written permission from Complete Vocal Institute, when the use is not directly a part of the training or education at Complete Vocal Institute. This means that copying, transmitting, broadcasting, translating, showing, explaining, displaying, distributing, modifying etc. the material, for instance on video, requires a permission from Complete Vocal Institute, notwithstanding the purpose of such use, including whether the use is commercial or non-commercial.
All customers acknowledge that unauthorized use which breach the above-mentioned terms, will be regarded as a violation of Complete Vocal Institute’s intellectual property rights and that CVI can enforce these rights according to the applicable law.
11. RESPONSIBILITY AND LIABILITIES
11.1 Responsibility and liability.
Except where prohibited by law, the customer understands and acknowledge that the Complete Vocal Institute assumes no responsibility or liability, in whole or in part or any events, for any delays or changes in departure or arrival times, fare changes, dishonors of hotel, airline or vehicle rental reservations, missed carrier connections, sickness, disease, injuries (including death), losses, loss of personal belongings, expenses and damages.
11.2 If a Complete Vocal Institute course is prevented or prohibited by; weather, strikes, acts of God, circumstances beyond the control of Complete Vocal Institute, force majeure, war, quarantine, civil unrest, public health risks(covid), crises, government ban, criminal activity, terrorism, bankruptcies of airlines or other service providers, inconveniences, cessation of operations, mechanical defects, failure or negligence of any nature howsoever caused in connection with any accommodations, restaurant, transportation, or other service or for any substitution of hotels or of common carriers beyond Complete Vocal Institute’s reasonable control, with or without notice, or for any additional expense occasioned by any of the foregoing. If due to weather, flight schedules or other factors beyond the control of Complete Vocal Institute.
11.3 Complete Vocal Institute will in the event of a Force Majeure not be responsible for any damages or losses and the customers tuition fee is non-refundable, cf. 11.2.
11.4 Complete Vocal Institute will not be responsible for the customer’s own belongings, hotel, flights, transfers, booking of any art, meal cost or any other expenses. The customer’s luggage, hotel fees & bookings, air travel and personal belongings are entirely at the customer’s own risk.
11.5 Unless otherwise agreed in writing with the customer, any potential liability of Complete Vocal Institute, its partners, and employees is limited to an amount equivalent to the fee (excluding VAT) invoiced to the customer for the relevant matter.
11.6 Any disputes concerning Complete Vocal Institute’s services, teaching suggestions, fees, etc., are subject to Danish law and the jurisdiction of the Danish courts. Complete Vocal Institute’s liability does not cover indirect losses or consequential damages, including but not limited to operating losses, loss of data, loss of time, loss of profit, lost goodwill or losses resulting from reputational damage.
11.7 Complete Vocal Institute shall not be liable for loss of operating profit, loss of earnings, or any other indirect losses in connection with the agreement, including indirect losses arising as a result of delay or defects in the goods sold.
11.8 Product liability shall be governed by the rules applicable under Danish law from time to time. To the extent that no mandatory legal provisions provide otherwise, Complete Vocal Institute shall not be liable for loss of operating profit, loss of earnings, or any other indirect loss.
12. ADDITIONALLY
12.1 Decline or retain.
Complete Vocal Institute reserves the right to decline to accept or retain or suspend the customer in a CVI course if, at any time, the customer’s actions or general behaviour impede the operation of the program or the rights or welfare of others. If the customer violates the laws of any country in which the customer travels or reside Complete Vocal Institute may ask the customer to leave the program.
12.2 Attending class
If the customer is prevented from attending a class or course due to illness or other circumstances and contact Complete Vocal Institute within 24 hours (before class start) Complete Vocal Institute will try and find a replacement if possible. If CVI cannot find a replacement no compensation is granted.
If a costumer forgets to cancel, no compensation is granted.
In the case that Complete Vocal Institute will use its reasonable endeavours to offer the customer additional support or replacement for a lost class, CVI will charge the customer an administration fee of DDK 250/Euro 34 for the extra work involved.
12.3 Cancellation for solo lessons (IRL and online)
Upon purchase of a solo lesson or solo package (10 + 1 × 50 minutes), the package is valid for one year from the date of purchase. All sessions must be completed within this period of time.
Should the customer by any chance be unable to attend the booked lesson, the customer must cancel immediately by contacting the Institute. For lessons booked for a Wednesday – Sunday the cancellation should be the latest 48 hours before the booked lesson. For lessons booked for a Monday or Tuesday the lesson should be cancelled latest Friday before the booked lesson.
If the above mentioned cancellation procedures are not followed, Complete Vocal Institute will have the right to charge full payment.
12.4. Non-attendance
Non-attendance at classes due to reasons other than Complete Vocal Institutes default does not entitle the customer to refunds, extra tuition or a transfer.
12.5 No Agency. The Agreement does not create any agency, partnership, or joint venture between the customer and Complete Vocal Institute.
12.6 Training and teaching material
Training and teaching materials, course content, exercises, recordings, manuals, and other educational materials provided by Complete Vocal Institute are confidential and intended solely for the personal educational use of the customer. Such materials may not be shared, distributed, copied, published, reproduced, taught from, or otherwise disclosed to any third party outside the authorised educational context without prior written consent from Complete Vocal Institute (e.g 10. Rights)
12.7 Privacy and confidentiality
Any customer of CVI must respect and protect the privacy and confidentiality of fellow participants, including personal information, vocal development, recordings, and learning processes shared during courses, lessons, mentoring, or training activities. Audio recordings, video recordings, photographs, screenshots, or any other material containing identifiable participants may not be shared, published, or used in any public or professional context, including social media, marketing, or teaching materials, without the prior consent of the individuals involved
12.8 Right to Suspend or Terminate Access
Complete Vocal Institute (CVI) reserves the right to suspend or terminate access to its services, including training, certification, and authorisation, immediately and without prior notice if a customer breaches CVI’s Terms and Conditions, Privacy Policies, or any other applicable policies.
12.9 Breach of Terms
Any violation of CVI’s rules, policies, or contractual obligations may result in immediate suspension or termination for both customers and Authorised CVT Teachers.
13. GOVERNING LAW AND VENUE
Any dispute arising in connection, with the interpretation of these general terms and conditions or the terms and conditions of the training agreement itself, which cannot be settled amicably between the parties, shall be settled in accordance with Danish law and before a Danish court.
Copenhagen, June 2026