1. GENERAL
These terms and conditions shall apply in connection, with purchase of goods, reservation, booking and performance of courses or other forms of training at Complete Vocal Institute (CVI), unless otherwise agreed in writing.
2. BOOKING AND AGREEMENT
2.1 A training agreement is considered as legally concluded agreement when a booking has been made and an invoice has been issued.
2.2 Payment of a “first payment” of 25% of the training fee shall be effected within 14 days after the training agreement is concluded (receiving the invoice). In the event, that payment of “first payment” is not effected, Complete Vocal Institute cannot guarantee the customer a place in the course in question and the agreement is thus regarded as cancelled. The customer shall, however, be requested to inform Complete Vocal Institute hereof.
3. RIGHT OF WITHDRAWAL
3.1 Pursuant to the Danish Consumer Agreement Act (Forbrugeraftaleloven), section 19, the customer shall have the right to withdraw from the agreement.
3.2 The period of withdrawal is 14 days;
- For customer attending any singing course, the withdrawal period is calculated from the date the customer confirms their enrolment in writing to the Institute.
- For customers buying goods the period runs from the day the consumer receives the goods in their physical possession.
3.3 In the event of withdrawal period (within the 14 days) the “first payment” and all other payments effected shall be reimbursed.
3.4 In the event of cancellation later than 14 days, stipulated in clause 3.2 above, payment of the full training fee shall be effected, unless the customer has a right of withdrawal as stipulated in clause 3 above. The payment obligation shall apply, irrespective of whether the customer completes and/or passes the course.
4. CANCELLATION
4.1 Up to 14 days prior to the start of the course, the customer shall have the right to cancel the booking.
4.2 Upon cancellation of the booking there shall be NO reimbursement of the “first payment”, unless otherwise stipulated in these terms and conditions or by separate agreement with Complete Vocal Institute.
4.3 In the event of cancellation later than 14 days prior to the start of the course, payment of the full training fee shall be effected, unless the customer has a right of withdrawal as stipulated in clause 3 above. The payment obligation shall apply, irrespective of whether the customer completes and/or passes the course.
5. CLASSES AND TRAINING LEVELS
5.1 Complete Vocal Institute shall have the right to decide in which class and/or level the customer shall be registered and shall inform the customer hereof no later than 14 days prior to the start of the course.
5.2 Complete Vocal Institute shall have the right to decide that classes can be given in an online format if this is the only option should unexpected events occur that makes it impossible for CVI to conduct the course as planned.
5.3 Complete Vocal Institute shall have the right to decide that if a class is cancelled it can be replaced as an online teaching class as a temporarily solution if IRL (in real life) classes is not possible due to unexpected events that makes it impossible for CVI to conduct the course. Information of any such change of dates shall be provided to the customer in writing.
5.4 Complete Vocal Institute shall have the right to change the time and date if there are less participants enrolled in a team. The daily hours of teaching will be adjusted accordingly to the numbers of participants/singers attending the course. Information of any such change shall be provided to the customer in writing.
5.5 Complete Vocal Institute shall always have the right during the course to change and mix the group size depending on the number of participants attending. Should the number of participants in a group be reduced to a minimum of 10 singers, CVI shall have the right to transfer the singer to another group. Information of any such change shall be provided to the customer in writing.
5.6 Reauthorisation as an Authorised CVT Teacher
Your authorisation as an CVT Teacher lasts for 3 years where you hereafter will need to renew your authorisation by attending one update seminar of 3 days. Provided that you are currently holding a valid CVT Authorisation, you are automatically reauthorized for 3 years by attending one update seminar.
Pre-update for teachers holding an outdated authorisation
If your authorisation is outdated, you will benefit from having an extra half day (2-3 hours) besides the actual update course where you will be briefed by a CVI teacher. This is to make sure that you are updated enough to be able to follow the actual update. You will be charged an extra fee for this pre-update.
6. CHANGE OF DATES
6.1 Complete Vocal Institute shall, up to one month prior to the start of the course, be entitled to change the dates for the course. Information of any such change of dates shall be provided to the customer in writing.
6.2 Any change of dates shall be considered valid reason for cancellation of the course without loss of “first payment”.
6.3 In the event, that Complete Vocal Institute has received written notification of cancellation due to a change of dates no later than 14 days prior to the start of the course, the orderer shall be entitled to reimbursement of the “first payment”.
7. PARTICIPATION IN OTHER COURSES
In the event, that the customer is prevented from participating in one or more seminars of the course in question, the customer shall be entitled to sit in as a listener in other classes, provided that such an arrangement is possible taking into consideration the number of participants, the size of the premises etc. If the number of participants in such other class is 10 or less, the customer shall furthermore be entitled to actively participate in the training, provided that the customer has a sufficient level of competency (vocal) to make such participation possible.
8. CONCLUSION OF THE TRAINING
Any unattended or unfinished seminars of a course shall be completed no later than 12 months after the scheduled end of such course.
9. TERMINATION
The customer shall, after a period of 9 months from receipt of the invoice, cf. clause 2.1 above, be entitled to terminate the agreement giving 3 months’ notice to the end of a month. If the customer terminates the agreement the costumer shall pay the full tuition fee and the tuition fee is non-refundable.
10. TERMS OF PAYMENT
10.1 Payment of the training fee, “first payment” shall be effected no later than 14 days before the start of the course, unless otherwise stipulated by separate agreement.
10.2 Pursuant to the Danish Interests Act (Renteloven), section 5, Complete Vocal Institute shall be entitled to claim interest on any and all outstanding amounts until payment is effected.
10.3 Complete Vocal Institute shall be entitled to charge an administrative fee of DKK 275 for any customer-requested changes, arrangements, or other requests that result in additional administrative work.
10.4 Non- payment
Complete Vocal Institute will suspend the customer, as a result, of non-payment of fees and will result in the customer being unable to take part in teaching, learning and access to teaching material.
11. RIGHTS
All customers enrolled at Complete Vocal Institute courses accept that Complete Vocal Institute owns all intellectual property rights in the training material that is presented and used by Complete Vocal Institute during the training and education, including copyright in the content and composition of the courses. Complete Vocal Institute owns these rights exclusively in the whole World. The training material includes the Complete Vocal Institutes book, the app, the charts, all graphics, photos, logos, written handouts, text, the Complete Vocal Institutes manuals/manuscripts, all teaching and research material (scientific publications and research studies)
It is not permitted to use such training material in whole or in part in any way, without prior explicit written permission from Complete Vocal Institute, when the use is not directly a part of the training or education at Complete Vocal Institute. This means that copying, transmitting, broadcasting, translating, showing, explaining, displaying, distributing, modifying etc. the material, for instance on video, requires a permission from Complete Vocal Institute, notwithstanding the purpose of such use, including whether the use is commercial or non-commercial.
All customers acknowledge that unauthorized use which breach the above-mentioned terms, will be regarded as a violation of Complete Vocal Institute’s intellectual property rights and that CVI can enforce these rights according to the applicable law.
12. RESPONSIBILITY AND LIABILITIES
12.1 Responsibility and liability.
Except where prohibited by law, the customer understands and acknowledge that the Complete Vocal Institute assumes no responsibility or liability, in whole or in part or any events, for any delays or changes in departure or arrival times, fare changes, dishonors of hotel, airline or vehicle rental reservations, missed carrier connections, sickness, disease, injuries (including death), losses, loss of personal belongings, expenses and damages.
12.2 If a Complete Vocal Institute course is prevented or prohibited by; weather, strikes, acts of God, circumstances beyond the control of Complete Vocal Institute, force majeure, war, quarantine, civil unrest, public health risks(covid), crises, government ban, criminal activity, terrorism, bankruptcies of airlines or other service providers, inconveniences, cessation of operations, mechanical defects, failure or negligence of any nature howsoever caused in connection with any accommodations, restaurant, transportation, or other service or for any substitution of hotels or of common carriers beyond Complete Vocal Institute’s reasonable control, with or without notice, or for any additional expense occasioned by any of the foregoing. If due to weather, flight schedules or other factors beyond the control of Complete Vocal Institute.
12.3 Complete Vocal Institute will in the event of a Force Majeure not be responsible for any damages or losses and the customers tuition fee is non-refundable, cf. 12.2.
12.4 Complete Vocal Institute will not be responsible for the customer’s own belongings, hotel, flights, transfers, booking of any art, meal cost or any other expenses. The customer’s luggage, hotel fees & bookings, air travel and personal belongings are entirely at the customer’s own risk.
12.5 Unless otherwise agreed in writing with the customer, any potential liability of Complete Vocal Institute, its partners, and employees is limited to an amount equivalent to the fee (excluding VAT) invoiced to the customer for the relevant matter.
12.6 Any disputes concerning Complete Vocal Institute’s services, teaching suggestions, fees, etc., are subject to Danish law and the jurisdiction of the Danish courts. Complete Vocal Institute’s liability does not cover indirect losses or consequential damages, including but not limited to operating losses, loss of data, loss of time, loss of profit, lost goodwill or losses resulting from reputational damage.
12.7 Complete Vocal Institute shall not be liable for loss of operating profit, loss of earnings, or any other indirect losses in connection with the agreement, including indirect losses arising as a result of delay or defects in the goods sold.
12.8 Product liability shall be governed by the rules applicable under Danish law from time to time. To the extent that no mandatory legal provisions provide otherwise, Complete Vocal Institute shall not be liable for loss of operating profit, loss of earnings, or any other indirect loss.
13. ADDITIONALLY
13.1 Decline or retain.
Complete Vocal Institute reserves the right to decline to accept or retain or suspend the customer in a CVI course if, at any time, the customer’s actions or general behaviour impede the operation of the program or the rights or welfare of others. If the customer violates the laws of any country in which the customer travels or reside Complete Vocal Institute may ask the customer to leave the program.
13.2 Attending class
If the customer is prevented from attending a class or course due to illness or other circumstances and contact Complete Vocal Institute within 24 hours (before class start) Complete Vocal Institute will try and find a replacement if possible. If CVI cannot find a replacement no compensation is granted.
If a costumer forgets to cancel, no compensation is granted.
In the case that Complete Vocal Institute will use its reasonable endeavours to offer the customer additional support or replacement for a lost class, CVI will charge the customer an administration fee of DDK 250/Euro 34 for the extra work involved.
13.3 Cancellation for solo lessons (IRL and online)
Should the customer by any chance be unable to attend the booked lesson, the customer must cancel immediately by contacting the Institute. For lessons booked for a Wednesday – Sunday the cancellation should be the latest 48 hours before the booked lesson. For lessons booked for a Monday or Tuesday the lesson should be cancelled latest Friday before the booked lesson.
If the above mentioned cancellation procedures are not followed, Complete Vocal Institute will have the right to charge full payment.
13.4. Non-attendance
Non-attendance at classes due to reasons other than Complete Vocal Institutes default does not entitle the customer to refunds, extra tuition or a transfer.
13.5 No Agency. The Agreement does not create any agency, partnership, or joint venture between the customer and Complete Vocal Institute.
14. GOVERNING LAW AND VENUE
Any dispute arising in connection, with the interpretation of these general terms and conditions or the terms and conditions of the training agreement itself, which cannot be settled amicably between the parties, shall be settled in accordance with Danish law and before a Danish court.
Copenhagen, March 2026